Beware of scams. Protect your personal information!

An older man holding out his credit card while on the phone. Protect your personal information from scammers and fraud.

Don’t be fooled by scammers trying to steal your information. Know what to look for and how to keep yourself safe.

How scammers do it

With new technology comes new ways to trick people. Scammers may use your home or mobile phone numbers, text, or leave frightening voicemails. They may also go digital, using fake emails or computer viruses.

What they try to get

Scammers may ask for your Social Security number, credit card or bank account information, or even your Medicare identification (ID) number. These are strong hints that the person is up to no good. They may also ask for your date of birth, driver’s license number, or mother’s maiden name. These details can help someone commit fraud.

Protect yourself with these “dos” and “don’ts”


  • Ask any caller for name, company, and number to call back. Then look up the company’s phone number in a directory and call to see if the caller was legitimate.
  • Hang up if someone asks for your Medicare ID or Social Security numbers, offers free medical equipment, or threatens you with arrest, losing insurance, or tax penalties.
  • Regularly check credit card and bank statements, medical bills, and credit reports for unfamiliar charges.
  • Contact banks and credit card companies directly to check your account status.
  • Report suspicious activity to the company someone claims to be from.

  • Share personal or financial information with anyone you don’t know.
  • Click links in emails or text messages that look even slightly suspicious.
  • Trust caller ID – scammers can appear to be calling from companies you know.
  • Respond to voicemails that claim you owe money or could win something for free.
  • Reply to emails or text messages that claim your account has been compromised or that include a “receipt” for something you did not buy.

 Download a printable tip sheet.

More tips for ConnectiCare members

ConnectiCare does work with carefully selected companies to help keep our members healthy. You’ll receive information, usually by mail or by phone, before someone reaches out. If you are ever in doubt, call our member services department.

Never tell anyone who calls you and claims to be from ConnectiCare your credit or debit card or bank account numbers. Also, don’t trust anyone who calls or comes to your door and claims to need your Social Security number, banking or credit card information, or other personal information. Even if they tell you that you could lose your insurance coverage.

Report it!

If you are suspicious of any caller or visitor, hang up or ask them to leave. Report the incident to the state Department of Insurance or the Attorney General’s office.

If you receive suspicious calls or messages about your health insurance, contact the special investigations team for ConnectiCare and its parent company, EmblemHealth, by calling 1-888-4KO-FRAUD (1-888-456-3723) or emailing

You can also report suspected Medicare fraud by:

  • Calling 1-800-MEDICARE (1-800-633-4227; TTY: 711) 24 hours a day, 7 days a week
  • Contacting the Office of the Inspector General at 1-800-HHS-TIPS (1-800-447-8477; TTY: 711) or visiting

Have a question?

We’re here to help. Give us a call or visit one of our ConnectiCare centers. Find phone numbers, hours and locations.