Protecting your health during the coronavirus outbreak

The most important thing you can do is to protect yourself and others from the coronavirus (COVID-19). This post contains general information on prevention and taking care of your health.

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Take these actions to reduce your risk of getting sick

  • Wash your hands often for at least 20 seconds.
  • Use hand sanitizer between washes, if needed.
  • Avoid crowds, cruise travel, and non-essential airplane flights.
  • Stay 6 feet to 10 feet away from other people.
  • Clean and disinfect your home. Wash down surfaces you touch frequently, like doorknobs, light switches, and sinks.
  • Eat well and get plenty of rest.
  • Stay home if you feel sick.

Both Connecticut and Massachusetts currently require people to wear a mask or cloth face covering over their nose and mouth when out in public and unable to maintain a safe distance (at least six feet). There are some exceptions for age and health restrictions. But people who can wear a face covering should do so. Wearing a mask may not prevent you from getting COVID-19. But it may help stop you from spreading the disease if you have it, even if you aren’t showing symptoms. Visit the Centers for Disease Control and Prevention (CDC) website,, for more information and ideas for making homemade masks.

Nutrition suggestions 

  • Stock up on food in case you can’t leave the house for a while.
  • Ask a younger friend or family member in good health to help you.
  • If you must go food shopping, go at times when there won’t be many people in the store. Stop & Shop has announced special hours when its stores are open only for people over age 60.
  • Many Connecticut supermarkets offer home delivery. Consider using services like Peapod by Stop & Shop, ShopRite from Home, or Instacart so you don’t have to leave home.

Stay informed and ask for help

  • Visit for the latest public health information and advice.
  • Go to for news from state officials.
  • Call 211 or your town’s department of aging or social services for help in your community.
  • Find coronavirus information and resources on
  • Follow ConnectiCare on social media.

And, remember, wash your hands!

Contact us

In an emergency, call 911 or go to an emergency room.

If you have questions about your health plan or where to turn for help, please give us a call.

  • Medicare Advantage and D-SNP members: call Medicare Connect Concierge at 1-800-224-2273 (TTY: 711), 8 a.m. to 8 p.m., seven days a week
  • Individuals under 65 or on a group plan: call Member Services at 1-800-251-7722 (TTY: 711), 8 a.m. to 8 p.m. Monday – Friday, 9 a.m. to 2 p.m. Saturday