Coronavirus care and coverage for ConnectiCare members

Male doctor in front of a computer and on his cell phone. Learn more about coronavirus (COVID-19), including reliable information sources for up-to-date information.

We want to help our members understand their coverage during the coronavirus (COVID-19) outbreak and use it to help stay healthy. Find the latest news below and links to other information.

Remember, we’re here for you. Contact us if we can help you. 

Important information for our members

If you feel sick…

Call your primary care provider (PCP) if you are concerned about exposure or risk of the disease. You will not pay any costs toward diagnostic lab tests for coronavirus or visits – to a doctor’s office, urgent care center, or emergency room – where the test is performed or ordered. No preauthorization or referrals are needed.

You can talk to a doctor – at no charge

ConnectiCare members can, temporarily, use telehealth for covered medical and mental health services without paying a deductible, copayment, or coinsurance. Telehealth visits are free for any illness or injury – not just COVID-19.

Members of employer plans, SOLO plans, or plans through Access Health CT:

You can have virtual medical visits from home by:

  • Contacting your primary care provider’s (PCP’s), specialists’, or mental health counselor’s offices and asking for a telehealth visit. The office staff will arrange appointments and instruct you on how to connect with the health care professional. Professionals must be in your plan’s ConnectiCare network for the visit to be free. OR
  • Using MDLIVE to consult with a board-certified doctor.* To arrange a visit, go to mdlive.com/connecticare, download and activate the MDLIVE mobile app, or call 1-888-995-0217 (TTY: 1-800-770-5531). You will first have to register, if you already haven’t.

Some plans may have different coverage. Your benefits administrator can answer any questions you have.

Medicare Advantage members:

You can have virtual medical visits from home by:

  • Contacting your primary care provider’s (PCP’s), specialists’, or mental health counselor’s offices and asking for a telehealth visit. The office staff will arrange appointments and instruct you on how to connect with the health care professional. Professionals must be in your plan’s ConnectiCare network for the visit to be free.  OR
  • Using Teladoc® to consult with a board-certified doctor.** To arrange a visit, go to teladoc.com/connecticare, download and activate the Teladoc mobile app, or call 1-800-835-2362 (TTY: 711). You will first have to register, if you already haven’t.

More about telehealth and telemedicine:

MDLIVE and Teladoc are available to members with telemedicine benefits in their plans. Check your plan’s benefits. You will need to register first to use telemedicine. It takes only a few minutes.  Note: MDLIVE and Teladoc doctors cannot order lab tests —  diagnostic, or antibody tests — for COVID-19.  

Free telemedicine/telehealth visits will continue through June 30, 2020. Please consult your health care providers to see if they can arrange for telehealth visits (not all may be able to). Telehealth is not clinically appropriate for all covered services.

Mental health support is available

You can talk to a mental health professional – at no charge during this emergency.  Go to liveandworkwell.com and sign in (you can register for an account with your ConnectiCare membership). You’ll be able to find local mental health professionals or make appointments for virtual visits.

You can also, for no charge, call the Optum support line 24 hours a day, seven days a week, at 1-866-342-6892 for help getting connected to caring professionals.

Have medicine supplies on hand without leaving home

All members can have prescriptions delivered at home by Express Scripts. Express Scripts will fill 90-day supplies of most maintenance medicines with a doctor’s prescription.***

To start using Express Scripts, visit the website or call them. Have your prescription number(s) ready:

  • Medicare Advantage – 1-877-866-5828
  • All other plans – 1-877-866-5798

Express Scripts has also partnered with CVS and Walgreens for free home delivery of prescriptions. Find more information in the pharmacy section of our frequently asked questions.

Check your plan’s benefits for the costs of prescription drugs.

Are you losing insurance through an employer, parent, or spouse?

You may be able to buy an individual or family plan. Find more information on plans, financial help, and numbers to call on chooseconnecticare.com.

*MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Medical consultations are available by interactive audio on-demand 24/7/365 or by video 7 days per week from 7 a.m. EST to 9 p.m. EST or by scheduled availability. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://www.MDLIVE.com/terms-of-use/.

**Teladoc is not available to members of the Choice Dual (HMO D-SNP) plan. Those members can contact the ConnectiCare Nurseline at 1-877-489-0963 (TTY: 711) with non-emergency questions. Please check your plan documents for more information. Registration with Teladoc is required but free for qualifying members.

***Note: Most specialty drugs are not available through Express Scripts home delivery and do not qualify for a 90-day supply. For more information about specialty medications, visit our specialty drug page.

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